John Lewis Partnership
John Lewis Partnership Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
John Lewis Partnership has 2.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros.
Cons: Appalling customer care.Recent recommendations regarding this business are as follows: "Do not buy any large items from John Lewis unless the guarantee they will deliver it correctly", "Shop elsewhere", "Complain if you believe you are right .".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
John Lewis Partnership has 2.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros.
Cons: Appalling customer care.Recent recommendations regarding this business are as follows: "Do not buy any large items from John Lewis unless the guarantee they will deliver it correctly", "Shop elsewhere", "Complain if you believe you are right .".
Consumers are not pleased with Diversity of Products or Services and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I bought a Bosch American style fridge-freezers which came with free installation. When it was delivered the drivers just dumped it a the back gate.
The drivers said they couldn't bring it in and gave a load of rubbish reasons, including that they don't deal with Bosch, they only have 7 minutes to drop it off, and the manager said they couldn't bring it in. They left me and my son to struggle to get it into the house.
I am only 5 foot tall and 59 years old. I injured my knee in the process and it is bruised and swollen.
This was not the installation service that was promised, and I am very disappointed in John Lewis. I waited over 2 weeks for it to be delivered as well!
Preferred solution: Price reduction
User's recommendation: Do not buy any large items from John Lewis unless the guarantee they will deliver it correctly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, England
Appalling customer service
Purchased TV 14 December 2023, broke and reported 5 Feb 2024. Customer service appalling, been told by engineer it will be at least a week be for they can aquire parts.
Been on hold and talking to customer service for 1hr 32mins. No resulution, refused to ring me back, I have been a John Lewis customer for over 10 years now but sorry never again.
- There are no pros
- Appalling customer care
Preferred solution: Replacemant
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResponse due to Pissed Customer
I had sent a complaint to John Lewis due to my dreadful experience when returning an item . I had no response or acknowledgment for 8 weeks .
Once I put it on this app I had a response within 2 weeks . John Lewis customer services have now responded to my complaint .
I only wanted to voice what had happened , and I am very happy that I have now received an acknowledgment . Thank you Pissed Customer for your help .
User's recommendation: Complain if you believe you are right .
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